FAQ

+What is Art With Me?

Art With Me is a community-driven arts and culture festival centered around the celebration of art in all its forms, with an intention to enrich the local community, preserve the natural environment, and strengthen the artistic development of Tulum thorough conscious and sustainable practices.

A portion of all ticket sales will be donated to support our environmental commitment to Tulum through the Care With Me which is our environmental outreach and awareness program.

+What is included in a ticket?

  • Live musical performances every night.

  • Art installations and exhibits.

  • Workshops and interactive experiences designed for all ages.

  • Hosted content sessions with world class speakers discussing conservation and sustainability.

  • Wellness practices, workshops, and Mayan cultural experiences.

+When can I see the full schedule?

The full schedule is not yet available. We have released the phase 1 line-up which can be viewed on our Dance With Me page. To receive updates about all lineup and programming announcements at artwithme.org or follow us on Instagram @artwithmetulum or Sign Up to our newsletter at the bottom of the page.

+Where can I buy tickets?

You can purchase tickets via our ticketing site or purchase tickets along with accommodations via all inclusive packages provided by our hotel partners. You will also be able to purchase tickets at local box office locations in Tulum TBD.

+Where are the box offices located?

The Box Office for both General Admission and Premium ticket holders will be located at Ahau Resort in Tulum.

+What do I need to check-in?

The Box Office (located at Ahau Resort) will be open:
Tuesday November 10 // 12 PM – 6 PM
Wednesday November 11 // 9 AM – 10 PM
Thursday November 12 // 9 AM – 11 PM
Friday November 13 // 9 AM – 11 PM
Saturday November 14 // 9 AM -11 PM
Sunday November 15 // 9 AM – 10 PM

+ Are the tickets refundable or transferable?

Tickets are non-refundable but can be transferred. If you transfer your tickets to someone else, please give them a copy of your ID so they can present it at the Box Office when checking in.

+ Can I buy a single day pass for the festival?

No,, there are no single day passes available.

+ Do you have tickets available for Tulum residents?

We are sold out for the november 2020 edition of Art With Me.

+ Does Art With Me offer free programming?

Yes, we offer free for the public art, talks and concerts. As part of our mission ⅓ of ticket revenue is allocated towards free programming for local Tulum residents and visitors. We realize that even with reduced ticket prices that many people in our community can’t afford to participate in Art With Me. This is why we offer a strong selection of free events and art for the community. Art With Me is one of the only festival events of its kind that offers free community programming. We believe that it is important to give back to Tulum and do what we can to bring together people to preserve this beautiful paradise.

 

+ What are the recommended accommodations and hotel partners for the festival?

We have partnered with select hotels in Tulum who are providing accommodations and experiences for festival attendees. They have reserved rooms specifically for festival goers and a portion of festival related hotel revenue is donated to Care With Me’s environmental initiatives. For a full list of hotels please visit our guest services page.

+Where are your terms and conditions?

You can find it on footer or CLICK HERE

+Will the event be cashless?

Yes! This year AWM is partnering with Billfold to bring you contactless payment. You will receive an RFID wristband from the Box Office and then proceed to connect your CC to your wristband using one of the Billfold activation centers in the Box Office. 

Once your preferred payment method is connected, you’ll be able to stow away your wallet and pay for everything with the tap of your wrist! RFID payment is safe and secure. Use a four-digit pin that keeps your info tied to you so no one can use it if you lose your wristband.

+What do I need to check-in?

You’ll need the QR code from your ticket and a photo ID. Please access your QR code through logging into your TIXR account or locating it within the TIXR app. Only digital QR codes will be accepted to adhere to our COVID guidelines. More information on how to locate your ticket QR code here.

+Are pre paid dinners refundable if i do not show up?

No that is why it is prepaid. If a dinner is moved by date or time, you need to request your refund before the dinner

 

+COVID disclaimer

Art With Me will ask all guests to be diligent about self monitoring for COVID-19 and will be asked to sign a waiver upon arriving at the Box Office stating:
– I have self-monitored my temperature prior to arriving at Art With Me and have maintained a temperature below 99.5 F (37.5 C).
– I have not exhibited COVID-19 symptoms as described by the CDC in the last two weeks.
– I have not tested positive for COVID-19 within the last two weeks.
– I have not been in contact with someone who has tested positive for COVID-19 within the last two weeks.
– If I should begin to experience any symptoms of COVID-19 or exhibit a temperature of 99.5 F (37.5 C) or above within 14 days of leaving the concert, I will notify management and immediately seek medical help.
– If I am diagnosed with COVID-19 after arriving at the event at the concert or
within 14 days of leaving the event, I will notify management so specific steps can be made to quarantine others that may have been affected prior to that diagnosis.
All guests will be asked to wear masks when checking in at the Box Office and at all indoor spaces unless eating.

For any additional inquiries, email us: info@artwithme.org